Intelligent Pre-authorization
A four-layer decision pipeline — health declaration check, deterministic rules engine, RAG-retrieved policy interpretation, and a medical reasoning model. Outputs an instant, explained authorization decision with the policy clauses and clinical evidence cited inline.
Pre-authorization Operations Intelligence
Real-time dashboards for payer pre-auth teams — TAT gauges, hourly throughput, HCP heat-maps, processor productivity and approval/rejection ratios, SLA-breach alerts and escalation, scheduled email digests for managers, region directors, and senior leadership. Ramadan-aware scheduling included.
Fraud, Waste & Abuse Detection
Retrospective review of pre-auths and claims against CCHI regulations and payer-specific policy. A versioned rules engine catches the known. ML anomaly detection (isolation forests, duplicate/upcoding/unbundling detectors with peer-group benchmarking) catches what the rules can't. LLM enrichment runs only through a zero-trust PHI-masking pipeline that fails closed on any leak.
Computer-Vision MSK Triage
Bilingual triage and home-program app for the four most common musculoskeletal regions, with browser-based pose estimation that counts reps and scores exercise form in real time. Red-flag rules short-circuit immediately to urgent care. Positioned as triage and education — deliberately below the medical-device line, with regulatory review tracked openly.
SBS V3 Automated Coding
Maps internal hospital and payer codes to the Saudi Billing System V3 dictionary mandated by the Council of Health Insurance. Three-stage pipeline: clinical-domain embeddings, vector similarity, then LLM clinical-meaning reasoning, then a 37-rule validator. Every match comes with a confidence score, the candidate alternatives, and a reviewable audit trail.